FAQ

Frequently asked questions about Jumper

Frequently asked questions about Jumper

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1. How to swap tokens on Jumper

Jumper lets you swap tokens on the same chain or across different chains — for example, USDC on Arbitrum to SOL. The only requirement is that liquidity exists on a supported bridge or DEX for your token pair.

1. Select your source chain and asset.
2. Select your destination chain and asset.

   
3. Enter the amount you want to swap or bridge.
4. Pick a route that you prefer to use.

   
5. Review the quote details, including receiving amount, fees, slippage etc. If it looks good, click Start bridging.
6. Confirm token approval and transaction in your wallet.

When the swap finishes, you’ll see a success message. Click Done or See Details to review.

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2. How to change the receiving address

By default, Jumper sends funds to the wallet that started the swap. If you’re bridging to a non-EVM chain, you’ll need to paste an address that supports that network.

To send funds to a different wallet, click the wallet icon next to the Exchange button.

Your swap summary will now show the updated destination wallet.

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3. How to find your transaction details

After your transaction completes, click the link button in the swap overview to open Jumper Scan with your transaction details.

To see all your activity, go to jumper.xyz/scan and paste your wallet address. This shows your full transaction history.

Click any transaction to see the full breakdown: transaction hash, bridge used, gas fees, tokens sent and received, source and destination addresses, and blockchain explorer links.

4. How to reach user support on Jumper

1. Click the menu button next to your connected wallet, then select Support.
2. Click Contact Support to open a ticket with a Jumper support team member.

   
3. For the fastest resolution, make sure to include important details in your message.

   • Your wallet address
   • Origin and destination chain,
   • Transaction hash or ID
   • A brief description of the issue (screenshots help).

The more detail you give upfront, the faster we can help.

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5. How to deposit into a yield opportunity on Jumper Earn

1. Browse opportunities

   Go to jumper.xyz/earn and explore available yield opportunities. Jumper Earn recommends opportunities based on your current assets and existing DeFi positions.

   
2. View opportunity details

   Click an opportunity to see supported assets, APY, TVL, the contract address, and anything else you need before depositing.

   
3. Quick Deposit

   Use Quick Deposit from the overview page. You can deposit from any supported asset on any supported chain — Jumper handles the swaps and bridging automatically.

   

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6. How to manage DeFi positions on Jumper

Where to find your positions

You can view active positions in two places:

1. Your Positions section on the Earn page
   
2. DeFi Protocols section in your Jumper Portfolio.
   

Note: You can also use Jumper Portfolio to withdraw from or deposit more into existing DeFi positions.

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8. How to claim Jumper Perks

1. Go to jumper.xyz/profile to see your Jumper Pass profile.
2. Scroll down to the "Unlocked Perks" section to see your unlocked rewards.

   
3. Find a perk you’d like to claim and verify detail to start the claim process.

   
4. Redeem. After verification, you'll land on the perk's claim page with instructions on how to claim it.

   Some perks require joining the Jumper Discord, where claim codes are distributed manually.

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